Refund Policy

Our promise: love it, or your money back.

Every Sing My Birthday song is created for one person and one moment. We want you to be genuinely happy with the result. If you are not, we will refund you — no drama.

100% satisfaction guarantee

If you are not satisfied with a song, video, or bundle you purchased, you may request a full refund within 14 days of your purchase. We refund the full amount you paid for that order. You do not need to explain why, though we always appreciate feedback so we can improve.

Hear it before you pay

Before any purchase you can listen to a free preview of your song. The preview is taken from the strongest part of the track, so you know how the vocals, style, and personalization sound before you decide. We encourage you to listen to the preview first — it is the best way to make sure the song is right for you.

Not quite right? Try another version first

AI generation is not perfect every time. Pronunciation of an unusual name, the mood, or the style can occasionally miss. Before requesting a refund, you can generate an alternate version of your song from the share page. Many small issues are solved instantly with a fresh take, and it costs you nothing.

How to request a refund

Email us at info@singmybirthday.com from the email address you used at checkout, or include your order confirmation. Please add the share link to your song (the singmybirthday.com/share/... URL) so we can find your order quickly. We aim to reply within two business days and to process approved refunds promptly.

How refunds are issued

Approved refunds are returned to your original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it typically takes 5 to 10 business days for the refund to appear on your statement. We do not charge any fee to process a refund.

What is covered

This policy covers one-time consumer purchases: Standard song unlocks and Deluxe bundles (including the photo slideshow and full-length track). Because these are digital, AI-generated goods delivered instantly, this satisfaction guarantee is offered voluntarily, in addition to and without limiting any rights you may have under applicable consumer-protection law.

Venue and business subscriptions

Recurring venue and business subscriptions are governed by the separate venue terms agreed at signup rather than by this consumer refund policy. If you subscribed as a venue and have a billing question, contact us at the same address and we will help.

Repeated or abusive requests

The guarantee is offered in good faith. We may decline refunds where there is evidence of abuse — for example, repeatedly purchasing, downloading the full song and files, and then requesting refunds as a way to obtain paid content for free.

Chargebacks

If something went wrong, please contact us before opening a chargeback with your bank. A quick email almost always resolves it faster, and it lets us make things right directly.

Your statutory rights

Nothing in this policy limits or replaces any refund or cancellation rights you may have under the consumer-protection laws that apply to you. Where those laws give you stronger rights, those rights continue to apply.

Questions

We are real people and we want you to be happy. Reach us any time at info@singmybirthday.com.